Terms & Conditions

PRICES
All prices subject to change without notice. All orders will be billed at prices in effect at the time of shipment. We reserve the right to correct any pricing errors prior to shipment.

TERMS
Invoices are due according to the terms on the account when set up. If an account is over their credit limit or past their terms, the customer will be notified that the account and/or any pending orders are on hold until the account is current or within their credit limit. All unearned discounts taken will be charged back. Due to processing fees, we are not able to honor Elite Dealer term discounts on credit card payments.

SERVICE CHARGES
A finance charge of one and one half percent per month or eighteen percent per annum will be charged when an invoice is past due and not paid according to our terms. This service charge will be applied to all invoices 30 days past due.

NEW ACCOUNTS
An initial order must meet our $250 minimum requirement. To avoid delays in shipping initial orders, we require that payment be made in full via a credit card. An open account status requires a completed Credit Application which includes a bank reference and three (3) trade references. A credit application is included on last page of this catalog.

CREDIT CARD PURCHASES
Visa, MasterCard, American Express, and Discover cards are accepted for purchases. Any prompt payment discounts are not available with this payment option. Minimum credit card charge is $50. Due to processing fees, we are not able to honor Elite Dealer term discounts on credit card payments.

WILL CALL AND COUNTER
Our front counter is for WILL CALL. Any orders you wish to pickup at the counter should be called into our order desk. Please allow two hours for processing before picking up your order.

MINIMUM INVOICE
Our minimum invoice is $100, excluding freight charges and tax. We reserve the right to add a surcharge on orders less than our required minimum.

FREIGHT ALLOWANCE
Full freight will be prepaid on stock orders in excess of $500 (subject to change without notice) by routing of our choice. Any deviation in routing, at the customer’s request, will be sent freight collect. All safes and other special price merchandise will be shipped FOB our warehouse. Factory direct shipments will be shipped FOB factory.

Effective 7/16/24 – Free Freight Minimums
ELITE DEALERS (Greater than $15,000 in total sales) to receive Free Freight at $500

ACTIVE ACCOUNT STATUS
The minimum annual purchase to maintain active account status is $1500 per year.

DELIVERY
Shipments will be made by UPS Ground or carrier of our choice. If another carrier is requested, order is to be FOB shipping point regardless of dollar amount.

BACK ORDERS
Back orders are placed only at the request of the customer and therefore considered a separate order. Because of this, freight will be charged according to our freight policy regardless of the size of the order from which the back order is taken.

SPECIAL ORDERS
These are non-stock items ordered from regular vendors at the customer’s request. These orders may require payment in advance or a security deposit. Special order items are not returnable.

RETURN GOODS
Customers must obtain an RMA (Return Material Authorization) number before the return of the material or request for credit. To request an RMA number, email customerservice@southernlock.com or call (800) 282-2837. RMAs are only issued within 60 days of the product's invoice date and will be valid for 30 days from the date of issue.  Any merchandise to be returned must be sent prepaid to our Largo office.

Any material received without an RMA will not be accepted, and instead returned at the customer's expense. Any defective merchandise will be returned to the factory for their inspection. The appropriate disposition (credit, replacement, or repair) of this merchandise will be made based on the factory's recommendation. All exchanged or returned merchandise must be returned in its original factory carton, including all packing materials, inserts, manuals, and accessories. The material must be in new, resalable condition, and must not have been previously installed. Certain items such as special orders, books, or tools, cannot be returned.  No deductions from payment will be allowed until a formal credit has been issued from our accounting department.

All returns of "stock" material will incur a standard 25% restocking fee in addition to original freight charges (if applicable) and will be credited (excluding return shipping & handling charges) after inspection.

Returns on all "non-stock", factory-ordered material are subject to the factory's approval and will incur the factory's restocking fee (minimum 45%). Replacement of defective material or material shipped in error will be invoiced and credited upon receipt of defective or incorrect material. Products are warranted solely by the manufacturer with the complete warranty included with the product and is also subject to the conditions set forth by the manufacturer. 

WARRANTY PROCEDURES
Customers are responsible to ship items covered under manufacturer's warranty back to Southern Lock. Southern lock will then coordinate shipment to the manufacturer and back to the customer.

PACKAGE/BOX CHARGES
Customers will be charged a repacking fee for damaged or altered boxes – this includes any tape or writing on the package – if they need replacing (manufacturers charge Southern Lock for replacement boxes). Return credit amount will be reduced for any missing components (cylinders, strikes, etc.) at the discretion of Southern Lock's Returns department. No returned material will be accepted without a Return Materials Authorization number. Please ship your parcel freight pre-paid and "insured" using a ground service.

RETURN LABELS
A UPS return label will be provided for return of material that was shipped out in error on Southern Lock's behalf, or if the material is deemed defective within 30 days of the initial order. If a UPS ground shipping label is needed for a customer request RMA, there will be a $20 charge for that label. This excludes anything over 50 lbs. and pallet shipments.

Terms updated 10/18/24.